Last Updated: December 18, 2025
1. INTRODUCTION
Bobby Air (“we,” “us,” “our,” or “Company”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bobbyair.ca (the “Website”) or use our HVAC services.
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
By using our Website or Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or Services.
2. COMPANY INFORMATION
Bobby Air
Address: 80 Harrison Garden Blvd, North York, ON
Email: Customair.ca@gmail.com
Phone: (437) 922-9191
3. DEFINITIONS
- Personal Information: Information about an identifiable individual, including but not limited to name, address, email address, phone number, and payment information.
- Services: HVAC installation, repair, maintenance, and related services provided by Bobby Air.
- Website: The website located at bobbyair.ca.
- You/Your: The individual or entity using our Website or Services.
4. INFORMATION WE COLLECT
4.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us when you:
- Request a Service or Quote:
- Full name
- Home or business address
- Phone number
- Email address
- Property type (residential/commercial)
- Description of HVAC system and service needs
- Schedule an Appointment:
- Contact information
- Preferred appointment times
- Special access instructions
- Make a Payment:
- Credit/debit card information (processed through secure third-party payment processors)
- Billing address
- Invoice details
- Sign Up for Maintenance Contracts:
- Contact information
- Property details
- Equipment information
- Service history
- Contact Customer Support:
- Name and contact information
- Details of your inquiry or complaint
- Communication history
- Subscribe to Our Newsletter:
- Email address
- Name (optional)
- Communication preferences
4.2 Information Collected Automatically
When you visit our Website, we may automatically collect certain information, including:
- Device Information:
- IP address
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Usage Information:
- Pages visited
- Time and date of visits
- Time spent on pages
- Referring website
- Links clicked
- Location Information:
- General geographic location based on IP address
4.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device. We use:
- Essential Cookies: Required for basic Website functionality
- Analytics Cookies: Help us understand how visitors use our Website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your activity to deliver relevant advertising
You can control cookie preferences through your browser settings. However, disabling cookies may limit certain Website features.
4.4 Information from Third Parties
We may receive information about you from:
- Service partners and contractors
- Payment processors
- Marketing and advertising partners
- Public databases
- Social media platforms (if you interact with us through social media)
4.5 Service-Related Information
When we provide Services at your property, we may collect:
- Property characteristics and layout
- HVAC equipment specifications, model numbers, and serial numbers
- Photographic documentation of equipment and installations
- Technical diagnostics and performance data
- Service history and maintenance records
- Warranty information
5. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
5.1 Service Delivery
- Schedule and perform HVAC services
- Process service requests and quotes
- Communicate about appointments and service details
- Provide emergency HVAC services
- Complete installations, repairs, and maintenance
- Document work performed and equipment serviced
5.2 Payment Processing
- Process payments and issue invoices
- Manage billing and accounts
- Detect and prevent fraud
- Comply with payment card industry standards
5.3 Customer Support
- Respond to inquiries and requests
- Provide technical support
- Handle complaints and resolve disputes
- Follow up on service satisfaction
5.4 Business Operations
- Maintain service records and history
- Schedule technician appointments
- Manage inventory and equipment
- Coordinate emergency services
- Maintain warranty records
- Improve our Services and operations
5.5 Marketing and Communications
- Send promotional offers and special deals
- Provide seasonal maintenance reminders
- Share HVAC tips and energy-saving information
- Conduct customer surveys and request feedback
- Send newsletters (with your consent)
5.6 Legal and Safety
- Comply with legal obligations and regulations
- Enforce our Terms and Conditions
- Protect our rights and property
- Ensure workplace safety
- Respond to legal requests and prevent illegal activity
5.7 Website Improvement
- Analyze Website usage and performance
- Improve user experience and functionality
- Develop new features and services
- Conduct market research
6. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information with:
6.1 Service Providers
- Payment processors
- Scheduling and dispatch software providers
- Email and communication service providers
- Website hosting and maintenance providers
- Cloud storage providers
- Marketing and advertising partners
6.2 Business Partners
- HVAC equipment manufacturers (for warranty purposes)
- Parts suppliers and distributors
- Subcontractors and partner technicians (when necessary to complete services)
6.3 Professional Advisors
- Lawyers, accountants, and consultants
- Insurance providers
6.4 Legal Obligations
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our Terms and Conditions
- Protect the rights, property, or safety of Bobby Air, our customers, or others
- Detect, prevent, or investigate fraud or security issues
6.5 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity.
6.6 With Your Consent
We may share your information for purposes not described in this Privacy Policy with your explicit consent.
7. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7.1 Retention Periods
- Service Records: Retained for a minimum of 7 years for tax and warranty purposes
- Payment Information: Retained according to financial regulations and tax requirements
- Marketing Communications: Retained until you unsubscribe or request deletion
- Website Analytics: Typically retained for 26 months
- Customer Accounts: Retained while your account is active and for a reasonable period after closure
7.2 Deletion
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
8. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
8.1 Security Measures Include:
- Secure Socket Layer (SSL) encryption for data transmission
- Encrypted storage of sensitive information
- Access controls and authentication procedures
- Regular security assessments and updates
- Employee training on data protection
- Physical security measures at our facilities
- Secure disposal of information no longer needed
8.2 Limitations
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
8.3 Your Responsibility
You are responsible for maintaining the confidentiality of any account credentials and for notifying us immediately of any unauthorized access to your account.
9. YOUR PRIVACY RIGHTS
Under Canadian privacy laws, you have the following rights regarding your personal information:
9.1 Right to Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information in a commonly used format.
9.2 Right to Correction
You have the right to request correction of inaccurate or incomplete personal information.
9.3 Right to Deletion
You may request deletion of your personal information, subject to legal and contractual obligations that may require us to retain certain information.
9.4 Right to Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
9.5 Right to Withdraw Consent
Where we rely on your consent to process personal information, you have the right to withdraw consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.
9.6 Right to Object
You have the right to object to processing of your personal information for marketing purposes at any time.
9.7 How to Exercise Your Rights
To exercise any of these rights, please contact us:
- Email: Customair.ca@gmail.com
- Phone: (437) 922-9191
- Mail: 80 Harrison Garden Blvd, North York, ON
We will respond to your request within 30 days or as required by applicable law. We may require verification of your identity before processing your request.
10. MARKETING COMMUNICATIONS
10.1 Opt-In
We will only send you marketing communications if you have provided consent or where permitted by law.
10.2 Opt-Out
You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us at Customair.ca@gmail.com or (437) 922-9191
- Updating your communication preferences (if you have an account)
10.3 Service Communications
Even if you opt out of marketing communications, we may still send you service-related communications, such as appointment confirmations, service updates, and important notices about your account or Services.
11. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to third-party websites, including social media platforms. This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party websites you visit.
12. CHILDREN’S PRIVACY
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
13. INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to and processed in countries other than Canada, including the United States. These countries may have data protection laws that differ from Canadian laws. When we transfer personal information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable laws.
14. CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for information about exercising these rights.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
15.1 Notification of Changes
- Minor Changes: Posted on our Website without additional notice
- Material Changes: We will provide prominent notice on our Website or send you an email notification if you have provided your email address
15.2 Your Continued Use
Your continued use of our Website or Services after changes to this Privacy Policy constitutes your acceptance of the revised policy.
16. COMPLAINTS AND CONCERNS
If you have concerns about our privacy practices or believe we have not complied with this Privacy Policy or applicable privacy laws, please contact us first:
Privacy Officer
Bobby Air
80 Harrison Garden Blvd, North York, ON
Email: Customair.ca@gmail.com
Phone: (437) 922-9191
We will investigate your complaint and respond within a reasonable timeframe.
16.1 Filing a Complaint with Authorities
If you are not satisfied with our response, you have the right to file a complaint with:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
17. CONSENT
By using our Website or Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
For certain types of personal information or uses, we may seek your explicit consent. You can withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.
18. CONTACT INFORMATION
If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us:
Bobby Air
80 Harrison Garden Blvd, North York, ON
Email: Customair.ca@gmail.com
Phone: (437) 922-9191
Website: https://bobbyair.ca